"Very impressed by the efficiency of Specsavers"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was referred to my doctor by the optician at Specsavers – Wellington. He was concerned about pressure in one of my eyes. He told me to expect to be contacted about an appointment with an “eye specialist” within a month.

I was most surprised to receive an appointment within that period as I have been waiting since December for an appointment with a COPD clinic since last December. I am very impressed by the efficiency of Specsavers.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Beyond986

Thank you for taking the time to share your experience with the TRAQS team.

I am pleased that your initial appointment at your opticians resulted in a prompt appointment with a consultant and hope that you are now feeling the benefit of your treatment.

Unfortunately some specialities do have a longer waiting list than others and that is why TRAQS offer all patients the option of travelling for an earlier appointment whenever appropriate.

Thank you again for taking the time to respond with feedback.

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