What I liked
The consultant I saw obviously had a communication problem, I started with a sister who started the consultation who then invited the consultant in to confirm her diagnosis at no point did the consultant speak to me directly. The same happpened when I went for a pre op ECG the nurse called me in told me to strip and went about her business and did not speak to me. When I mentioned this she said she was worried about another patient. Aftter the op I was left sitting there while a decision was made whether I was to stay the night or not (no beds). Again no information until I asked.
What could be improved
I think it's fairly obvious Hello Mr we are just going to do this and it will take this long and we have you out of here in nn minutes/ hours does not take a lot of effort, especially in a worrying time.
Anything else?
Albiet the second consultant I saw kept me fully informed it just needs to be all staff
"The consultant I saw obviously ..."
About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW
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