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unfortunately the only thing that ...

Story from nhs.uk

"unfortunately the only thing that ..."

About: Trafford General Hospital

(as a relative),

What I liked

unfortunately the only thing that i felt comfortable with was how my grandad was cared for in intensive care, before that he was on a ward after an operation and they did not care for him properly the care was absolutely shoking!

What could be improved

everything, when patients go onto a main ward there just isnt any caring staff, they all seem like they dont want to be there and the patients are just numbers (people in beds) no one showed any interest and majour things were not picked up that could of saved my grandads life.

Anything else?

All our family are left with huge devastaion we are horrified and still in shock from this terrible ordeal! We feel that staff did not do everything they could for my grandad and no one in our family will ever trust any of the medical staff again i just hope that none of us have to rely on them for any life saving help in the future that would bring massive stress and more upset to us. words just cannot describe how my family feels we are so very angry and just cannot believe such people are working with vunerable people, i dont know how they sleep each night.

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Responses

Response from Trafford General Hospital 14 years ago
Trafford General Hospital

Submitted on 01/05/2009 at 12:23
Published on nhs.uk on 15/11/2009 at 20:45

Many thanks for taking the time to post your comments, and please allow us to offer our sincere condolences on your loss.

Your comments have been passed on to the appropriate staff to share within their teams.

Should you require any support in taking this matter further please contact the Patient Advice and Liaison Service on 0161 746 2019.

Kind Regards

PALS/PPI Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PALS/PPI Manager, Trafford Healthcare NHS Trust 14 years ago
Trafford Healthcare NHS Trust

Submitted on 01/05/2009 at 12:36
Published on Care Opinion at 01:00

Many thanks for taking time to post your comments, and may I offer our sincere condolences for your loss.

Your comments have been passed on to the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind regards

PALS/PPI Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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