About: Princess Royal University Hospital (Orpington)

I had my bunion done and was consulted all the way through, I had excellent care and consideration. All the staff answered my questions when needed and I was surprised at the level of care I received as I had heard differently - well all I can say is that I think this hospital is amazing, great staff, great nurses, great doctors and consultants. The only thing that could be slightly improved is the knowledge of foreign doctors in outpatients, the one I had did not really know what to do and I ended up telling him what I needed and I had to do my own rehab, bit strange that. However very impressed with everything else, thank you I was in the day surgery but you do not give this option

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Response from Princess Royal University Hospital

Thank you for your positive comments and confirmation that your experience was within the Day Surgery Unit for your actual surgery. I will certainly pass on the comments about the lack of knowledge of available systems and care options of the doctor you saw in the outpatient department as that needs to be improved. I am pleased that the care you received was above the expectation that other comments had led you to expect.