"Appaling."

About: The Tunbridge Wells Hospital

My grandad has been in and out of hospital as he is very poorly, and when he was in the care if Pembury we got told by a young nurse that we had to say our goodbyes and decide whether to resus or not. It was an extremely emotional time, and it was tearing us apart. 3 days later, my nan and mum piped up and asked the main doctor what jad gone wrong and why had this come so suddenly!? Now he doesn't know what we're talking about, so after a long and very heart breaking explanation he walks out of the room to speak to the young nurse. After a little while he returns, apologises and says that she has got it completely wrong and we don't have anything to worry about.. After all the pain and begining to think about funerals and ringing all the family, the nurse was just wrong.

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Responses

Response from The Tunbridge Wells Hospital

Dear Kirsty, thank you for taking the time to leave feedback on your family's recent experience at Tunbridge Wells Hospital. We were sorry to learn of the distress your family were caused on this occasion and would welcome the opportunity to discuss this with you in more detail. We would encourage you to contact the Patient Advice and Liaison Service on 01892 632953 or email mtwpals@nhs.net, where a member of the team will be happy to help. We want to ensure that all our patients receive the highest standard of care and treatment and listening to and learning from our patients and their relatives helps us acheive this. Kind regards, The PALS Team.

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