"This A&E team was working very well"

About: Torbay Hospital / Accident and emergency

(as a relative),

Recently I visited A&E with my partner after he cut his finger quite badly. When we arrived we could see that A&E was busy, however, the receptionist was friendly and efficient and booked him in. He was then triaged quite quickly again by a friendly nurse and then seen by a brilliant Nurse Practitioner who was on her first day at the hospital and who was so lovely and down to earth and took time to have a bit of chat with use whilst she was patching him up.

The A&E department was particularly busy and there was a couple of patients that you could see were a challenging to staff (for no reason), but everyone was dealt with with respect and courtesy and the nurses dealt with the challenging patients well.

We are all told about how A&E is in crisis, but in my opinion, this A&E team was working very well, even though it was very busy. Thank you.

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Responses

Response from Torbay Hospital

Thank you for your kind comments. We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve. kind regards South Devon Healthcare NHS Foundatation Trust.

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