"My family let down again."

About: New Cross Hospital

There was a time I would never of written a bad word about new cross, but now how times have changed. I took my mother there in jan this year for a very bad burn. The treatment was so slow and after 5 days we saw a specialist who immediately transfers my mother to the QE and say right in front of us to the nurse, why wasn't she sent there in the first place? At this point I must say that the nurses and doctors ( at the QE) were and still are out standing. We knew everything, nothing was to much for the staff and the doctors did not treat you like nobodies. I wish I could say the same for new cross. Unfortunately my husband is in there now. After being there for 9 hrs and seeing two doctors we knew nothing. When I asked what is happening to my husband they both proceeded to say they thought the other doctors told us. One nurse got very upset that I dare ask and clearly had a problem with me from than on. Thank god he was moved the next day to another ward. He is on the gallbladder removal list, but his body doesn't know that and now one of the stone as got stuck and caused an infection. He has been in the most incredible pain. Now we fully understand that they must get the infection under control before they can remove his gallbladder. No, no, no, we have be told that when he is fit again he will be sent home to wait on the list again. How on earth that that make since. He could come home tomorrow and be fit for a month and just as his turn comes round he could end up back there for another week with another infection and miss he operation. Does it not make more since to do it as soon as the infection as cleared up? I could go on and on and that will be for the NHS to hear about. Final word, yes I do regret not taking him to the QE last Thursday even though I only live a 5 min drive for from New Cross.

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Response from The Royal Wolverhampton NHS Trust

Thank you for posting your comments relating to your husband's care and treatment at our hospital. To assist you further, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362/01902 695368.

Kindest regards

Judith Davis

Acting Patient Experience Lead