"Gastroenterology Outpatient Waiting Times - 20..."

About: Worthing Hospital

Following my earlier review, I decide to call the appointments line who confirmed there's a 20 week wait for this dept which is over the NHS maximum 18 weeks? I asked why they waited 12 weeks to send me a letter stating they'd received a request for an appt for me, they replied 'not sure why it took that long'! It appears it doesn't matter about symptoms worsening, just sit and wait!

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Response from Worthing Hospital

We are concerned to read your two postings about your dealings with the gastroenterology appointment service. We are sorry that we have communicated poorly with you and left you feeling so frustrated. We have forwarded your postings to the manager of this department who would like to apologise for the service you have received to date. We would like to help you but as the NHS Choices website is a confidential service they do not share your details with us. We would therefore be grateful if you would contact us via our PALS department. You can do this by calling PALS on 01903 285032(office hours) or emailing us at PALSWorthing@wsht.nhs.uk.

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