"Post on show"

About: St James's University Hospital

I was shocked to see an external post tray filled with hospital post standing out on the front shelf of an unmanned desk where the ward was accessible without having to buzz in. Anyone could have taken this mail and have access to patients confidential records.

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Response from St James's University Hospital

Dear Anonymous Thank you for contacting us about the post tray you saw at St James’s Hospital. I was very concerned to read that this ward’s post is not being treated in a secure way. In order to look into this, would you be able to contact our PALS service to provide us with some more information such as the ward number? PALS can be contacted either on 0113 2067168 or by email patient.relations@leedsth.nhs.uk Thank you once again for alerting us to this. Kind regards Scott Senior Nurse Patient Experience

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