"Awful Consultant"

About: Torbay Hospital

I have been under the eye hospital for over twelve months and during that time they have either been really really good or really really bad, I have found that waiting for appointments when they have asked to see you in a month tend to be forgotten and left till way after the month one time i had to wait 3 months. Also think there emergency line is terrible to as know one answer you have to wait to be called back after leaving a message and they take hours how that can be an emergency line i don't know. Also this time I had to be referred to a new consultant for Glaucoma who is a horrible consultant he has no manners does not listen to any patient history and what has happened in past. Was very slow between patients and had wait over 1 and a half hours only to find him to be hurried when I got in to the room and he did not seem to have time to listen to how things were or care that i was uncomfortable and in pain, He also did not seem to like that I was under a other consultant as well as him he had given me a diagnoses but still wanted me to see the Glaucoma specialist to sort out my drops. It has made me not want to see him again and got to a different hospital at either Newton Abbot or Exeter so i can see a better consultant. I am also in the process of making a complaint via s.e.a.p as he was awful and his attitude was so wrong. I just wanted to let people know on here so if you have to choose to see a Glaucoma consultant you can see the good and bad and then decide where to go,

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Responses

Response from Torbay Hospital

Dear Patient We are sorry to hear about your experience and that the standard of care fell below that which we strive to provide. I note your comment that you have contacted SEAP and we look forwad to gearing from them so that we can address the isues you have raised. Kind regards South Devon Healthcare NHS Foundation Trust.

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