"Thank you so much, you are all stars"

About: University Hospital (Coventry) / Oncology

(as a relative),

We have spent a lot of time in Ward 35 over the last week with a relative who unfortunately passed away today. I would just like to pass on our thanks to all the staff on this ward, both day and night, who made us comfortable, took time to understand who we all were and made our brother as comfortable as possible in his last hours. On many occasions all staff went above and beyond the call of duty to accommodate us and keep us updated on changes. We are a big close family and they took care of us all. We will remember your kindness and thank you from the bottom of our hearts. You are a credit to the hospital

I live some distance away from the hospital and was forced to return to Lincoln on Sunday. Unfortunately our brother passed away before I could return on Tuesday (today), but the hospital called us and asked what time we would be arriving and would we like to see him before he left the hospital. I was not expecting this level of consideration and it was greatly appreciated.

Thank you so much, you are all stars

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Responses

Response from Daniel Ibeziako, Communications Manager, Communications, University Hospitals Coventry and Warwickshire NHS Trust

Please accept my condolences on the passing of your brother and thank you very much for taking the time to provide feedback on the recent experience of the oncology service and Ward 35 at University Hospital, Coventry.

The Trust is fortunate to have many dedicated staff here that truly care for their patients and I am glad to hear of the positive effect this has had during what must have been a difficult time for you and your family.

I have passed your comments onto the team and again would like to thank you for taking the time to contact us.

The Trust is grateful for all comments, positive or negative, as it means we can better understand what is important to our patients and their relatives, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on Patient Opinion.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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