"Long wait to be collected"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Edge749 (as ),
We had booked the transport service to get my husband from home to the Southmead hospital for an appointment. Getting there was fine, getting back was another thing.
After the checks on my husband had been completed the nurses were just helping him back into his wheelchair when the ambulance people came to collect us. The nurses explained they were almost done but the ambulance crew just said they couldn’t wait and left. Because they had not been prepared just to wait a few minutes we then had to wait for 3 1/2 hours before we were collected.
The nurses were very helpful, surprised that the crew had not been prepared to wait for just a few minutes when they were so close to getting my husband ready, they called the transport station 2 or 3 times to ask when we would be collected.
This is the first time we have used the transport service and would need to think twice before recommending it to other people in case they have the same experience.