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Appointment cancelled without me being informed

Posted By gdeb

"Appointment cancelled without me being informed"

About: London Independent Hospital NHS England London

(as the patient),

I am having a problem. My GP refer me given and the letter gave me a choice. I chose an independent hospital which was close to me & waiting time was 32 days. I made the appointment and I went to the hospital on the due date last week. The lady at the reception desk told me my appointment had been cancelled even though they didn't phone me. I had given my phone number when I made appointment.

I am really upset. They were not fair with me. Now they've given me another appointment which is again in 32 days time and I have a serious problem with this.

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Responses

Response from BMI Healthcare Ltd 9 years ago
BMI Healthcare Ltd

Submitted on 23/07/2014 at 16:45
Published on Care Opinion at 16:47

Thank you for posting your feedback. We are sorry to hear that your appointment was cancelled. As you have posted anonymously, perhaps you could get in touch with us at the hospital, so we can investigate your situation further.

Justine Eastbury

Administration & Governance Office Manager

BMI Healthcare

Tel: 0207 780 2504

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