"excellent nursing team- locum consultant a..."

About: Sunderland Royal Hospital

Long term consultant was in such a hurry to go on his lunch that when I said I had questions and concerns (following a consultation lasting only a few minutes) he told me to keep them for my follow up appointment in 6-8 weeks or see him at his private clinic! Having seen this man on a previous occasion and taken advice from PALS service before my appointment, I can't believe we are still employing people like this. Thankfully the sister has arranged for me to transfer to another consultant - I was very upset by his behaviour, especially as I reasons for concern. I wonder how many other patients have had the same brusque attitude?

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Response from Sunderland Royal Hospital

Thank you for your comments and please accept our apologies that the level of service you received was not to the standard we would expect from our staff. It would be helpful if you could please email corporate.affairs@chsft.nhs.uk with further details of the clinician involved so we can ensure this is picked up and lessons can be learned from your experience.

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