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My grandson was looked after superbly

Posted By Piper491

"My grandson was looked after superbly "

About: Crosshouse Hospital / Trauma & orthopaedics

(as a relative),

I attended the clinic with my grandson:

• the service was first class,

• the staff were magnificent,

• the waiting time was half that we were advised.

The whole experience was pleasant. My grandson was looked after superbly.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/07/2014 at 18:18
Published on Care Opinion at 19:48

picture of Eunice Goodwin

Dear Piper491,

I am very pleased you both had such a good experience. It is very nice to hear when people are happy with their care and with speed too, what more can we ask?

I hope all is well with your grandson now. (Reading between the lines, he may be sporting a nice new plaster for his pals to sign).

Thank you for taking the time to post your story and thereby letting us share it, and I will do so with great pleasure.

Kind regards,

Eunice

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