"90% had very bad attitude problems"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as the patient),

All I can say about Ward 10 is that staff I met on this ward were in my opinion a disgrace. 90% had very bad attitude problems, I witnessed terrible care of patients not only elderly but I myself was verbally abused by a nurse. I witnessed everyday bitching and backbiting of their own colleagues. People were made to wait half an hour after pressing their buzzer and many other patients were complaining about their care. If someone would like to ring me about what I witnessed on this ward, I would be more than happy to discuss it.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Eft51'

We are very sorry to hear about your experience at The Princess Royal Hospital. As your

comments relate to the Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Service (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

Thank you for taking the time to share your feedback.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from The Princess Royal Hospital

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital. Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned. Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail. The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 641222 or visiting their office near the main Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp. Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail. Di Davis Patient Advice and Liaison Service

  • {{helpful}} of {{total()}} people think this response is helpful