"Appointment for Ultra Sound scan"

About: Newham General Hospital

I was referred by my Doctor for an ultra sound scan. There is no way to make an appointment by phone because the reception staff need you to bring the referral form with you. I attended on 24 June, which involved taking a morning off work and spending £3.00 to park in the hospital car park. The earliest appointment I could get was for 6 August, and there are big notices to warn that your Doctor will not get the results for up to 2 weeks after the scan - that's 8 weeks between referral and scan result. The staff were clearly over-worked and under strain. In this age of technology when most people have smart phones and internet access, it is ridiculous that you cannot request an appointment by phone or e-mail and then send the form by fax or e-mail during the inevitable 6 week delay until the appointment. It is also ridiculous that you need to miss time off work and spend money on parking just to come to the hospital to get an appointment. There must be a more efficient way of dealing with this process to make life easier for patients and staff alike.

Story from NHS Choices

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