"Accident & Emergency Department"

I was sent to Burton A&E department last week by an orthopaedic surgeon I was seeing for a knee operation. From first contact I was impressed with the professionalism of all staff members. I had a suspected pulmonary embolism on my right lung. I had barely been seated in the waiting area when I was called into Triage where a really friendly male nurse took my vitals. From there I was seen immediately by an A&E doctor who explained in detail what would happen regarding my care and treatment following a discussion of my symptoms. All of the nursing care team treated me with kindness, respect and dignity. Due to my immobility I was asked if I wanted a wheelchair to go to X-Ray and a really lovely porter took me down. I was feeling very worried and anxious but staff were so caring. I was released but subsequently had to go for a CT scan the following day. The Sister on the Acute Assessment ward (ward 9) was wonderful as were the CT Scan staff and Consultant I saw afterwards to obtain my results. Unfortunately my results were positive but staff were really lovely and thoroughly explained treatments. My experience at Burton hospital was fantastic and I would always opt to return if I ever need further hospital treatment.