"Accident & Emergency Department"

About: Queen's Hospital, Burton Upon Trent

I was sent to Burton A&E department last week by an orthopaedic surgeon I was seeing for a knee operation. From first contact I was impressed with the professionalism of all staff members. I had a suspected pulmonary embolism on my right lung. I had barely been seated in the waiting area when I was called into Triage where a really friendly male nurse took my vitals. From there I was seen immediately by an A&E doctor who explained in detail what would happen regarding my care and treatment following a discussion of my symptoms. All of the nursing care team treated me with kindness, respect and dignity. Due to my immobility I was asked if I wanted a wheelchair to go to X-Ray and a really lovely porter took me down. I was feeling very worried and anxious but staff were so caring. I was released but subsequently had to go for a CT scan the following day. The Sister on the Acute Assessment ward (ward 9) was wonderful as were the CT Scan staff and Consultant I saw afterwards to obtain my results. Unfortunately my results were positive but staff were really lovely and thoroughly explained treatments. My experience at Burton hospital was fantastic and I would always opt to return if I ever need further hospital treatment.

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer Thank you for taking the time to post your comments and your kind words We are delighted to learn you have had such a good experience of care while at our hospital and we appreciate your feedback. We will share your comments with the relevant departments and staff who have been involved in your care and treatment. Please accept our best wishes and good luck in your further treatment Kind regards PALS team.