"Daycase on the ward"

On arrival at the hospital I was greeted by a very friendly member of the reception staff & shown to my room where I was admitted by Healthcare who was very friendly and ran through my admission paperwork very thoroughly. I was seen by the consultant who informed me of the order of list for theatre so I was aware that I would have to wait for a couple of hours until my operation. The Staff Nurse was very friendly, professional & made me feel at ease about my operation, she was happy to discuss any issues that I had. A Student Nurse was also very friendly and was confident in the tasks she carried out. I was seen by the Physio who ran through my exercises with me before I was allowed home. I feel that I was treated with care & respect from every member of staff at Duchy Hospital and nothing was too much trouble for them. I would definately reccommend Duchy Hospital to my family & friends.

Story from NHS Choices

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Response from Duchy Hospital

Thank you for taking the time to post your feedback. We very pleased that you found the staff helpful and friendly, and that you were well cared for. At Duchy we pride ourselves on our high standards of clinical care and customer service and are pleased that we succeeded in making your hopsital stay as pleasant as possible. We hope tyou are making a good recovery Best wishes Matron

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