"My elderly mother-in-law who was taken ill whist visiting us"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by MelF (as ),
My mother-in-law became unwell quite rapidly on a Saturday afternoon and by early evening was breathless, confused and unable to stay awake.
We called our surgery and contacted the emergency number. The service replied promptly and reassured us that a paramedic was on the way. Within twenty minutes she was being examined by a paramedic, who gave her a thorough examination including an ECG. He was very reassuring to a frightened lady of nearly ninety.
The paramedic contacted the ECP to provide mother with some medication to get a chest infection under control. The ECP arrived within the hour and confirmed the chest infection. Both paramedics were extremely professional, courteous and made it their business to reassure the patient.
Happily mother's health improved markedly in the following twenty four hours. Thank you for such wonderful service.