"Unhappy with staff and waiting time at A&E"

About: New Cross Hospital / Accident and emergency

(as the patient),

Very rude staff when I asked reason I had been made to sit in a waiting room without being told reason for the wait.

I was brought in by ambulance with chest pains and breathing problems. This was after I had explained I had a breast feeding baby who was crying at home as I was rushed off in an ambulance.

The fact that I was in so much pain, my son has not fed for hours and my son could get dehydrated should have been reason enough to get me attended to and have me on way home. The statistics on the electronic board on how long people were waiting to be seen were also inaccurate. Apparently I was meant to wait only 20 mins, however at least four people sitting next to me had been siting for at least 2 hours.

I regret actually accepting for the ambulance to take me in. Horrendous.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Kuku

Thank you for posting your comments relating to your patient experience in our Emergency Department. To assist you further, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362/01902 695368.

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from New Cross Hospital

Thank you for posting your comments relating to your patient experience in our Emergency Department. I am sorry for any distress that this matter has caused. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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