"It was nice experience after a hectic 2.5 hours..."

About: West Middlesex University Hospital

Been to urgent care centre after being advised by 111. Wife had bleeding while being 10 pregnant. Enter around 11:40 pm and got a call around 02:00 am. It was extremely hectic and painful special for a pregnant women while suffering from bleeding. Approached to reception couple of times to find out how long can it take, every time got a rude answer. But Thanks God at last a doctor called us, did a detailed check up in a really caring way and made a big difference as big long face when entering Dr.`s room turned into smiley one! Thumbs up.

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Response from West Middlesex University Hospital

Thank you for your feedback. We are concerned to hear about your experiences. The Hounslow Urgent Care Centre, at the front of our A&E department, is actually run by another Trust - Hounslow and Richmond Community Healthcare NHS Trust - who we have forwarded your feedback to. You can contact their PALS and Complaints department, either by e-mail pals.hrch@nhs.net, or telephone the freephone service on 0800 953 0363.