"Privacy is important."

About: Countess Of Chester Hospital

Recently attended for gynaecological appointment.Health care present for intimate examination. Would have preferred if she stood next to me rather than at the end of the bed turning the light on and watching this private and sensitive examination.Surely only the doctor should be at the end of the examination bed? This made me feel very uncomfortable during the examination and I as not asked if I wanted a chaperone. Surely the doctor can turn the light on without the need for anyone else in the room unless specifically requested?

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Response from Countess Of Chester Hospital

We are sorry to learn of your concerns. You may not have been aware that when a patient has an intimate examination a chaperone is automatically provided. However this should have been discussed with you beforehand, and your views taken into consideration. We take all patient feedback very seriously and therefore we would like to provide feedback to the staff involved in order to addresss your concerns. It would be helpful if you could contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about this matter. This will also give us the opportunity to feedback to you personally. Thank you. The Patient Experience Team

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