"Great clinical care let down by waiting area at Western Eye Hospital A&E"
About: Western Eye Hospital / Ophthalmology Western Eye Hospital Ophthalmology NW1 5QH
Posted by London Visitor (as ),
On advice from the NHS Symptoms website, I went to the Western Eye Hospital A&E on Marylebone Road in London late one day last week. I was seen promptly by a triage nurse, who tested my vision, tested pressure in my eyeball and put drops in my eyes. She told me how long I'd probably need to wait (4 hours) which I did, but my expectations had been fairly set.
I was seen after midnight by Dr Ting, who gave me a thorough examination and diagnosis, with an information sheet. She says she will write to my GP. She also helped me with the number of the all night buses to get me back to where I was staying. I was happy and impressed with the care and professionalism of the medical staff at Western Eye Hospital A&E.
By contrast, the management of the hospital had failed to provide enough chairs - in a large waiting area - so people ill enough to come in to A&E late at night had to lean against the walls. Also so far as I could see, there was no access to water other than from a local shop, so only possible if you'd come with a companion who could go out on your behalf.
I think it's disgraceful that the hospital management let down the standards achieved by their clinical colleagues by a dilatory failure to provide a humane environment for waiting patients. I am sure none of the hospital admin staff lacks a chair to sit on. It reflects a callous indifference to patient welfare.