"In house politics not patient centred care (2nd..."

About: Leicester Royal Infirmary

My Mothers Consultant Haematologist in his letter to her GP, as with the 'fobbing off' system he ended up reviewing my Mother, without her notes I hasten to add as they were 'lost' within the coding system. So this is a quote from one of LRI's own Consultants..... 'I am sorry that Mrs X has had such a miserable experience in this hospital...' Her misery continues (because she is unwell) we can but hope that the consultant is available for his clinic next week. The Haematologist that saw her was very kind and concerned that no one was looking for a differential diagnosis.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer, Thank you for this extra information, we are very sorry to hear about the concerns you have regarding your mother's care. We have forwarded this information, and your original comment onto the service leads for Orthopaedics (and more specifically the wards you mention). Matron, Sally Rollings has asked that you contact her with further information (such as your mother'sf full name, DOB, address etc). Sally can be contacted either at Sally.Rollings@uhl-tr.nhs.uk or by calling 07921 545 815. Sally is available on Monday, Wednesday’s and Thursday's. If you contact her outside of these days and leave a message, she will get back to you as soon as she is available. Sally would be more than happy to discuss these issues further over the phone, or meet with you in person to discuss in person. I hope we can address your concerns and restore your faith in Leicester's Hospitals Kind regards Communications Team Leicester's Hospitals Sally

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