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I wait 10 days for just response

Story from nhs.uk

"I wait 10 days for just response"

About: Spire Wellesley Hospital

I have no problem with the doctor. But I called twice his secretary for ask to next step. Twice she promise to return same day. I lost 10 days for just response. Another problem is payment. I gave my card details for payment. I think I was paid. After a month I received an invoice. I contact the hospital. They said some of doctors accept only cash or check. No online payment, no bank transfer and no card payment. Looks like stone age. Maybe next time I will offer to goat cheese for payment! Simply, they need reorganisation. If there is a hospital, their organisation should be better then a pizza shop!

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Responses

Response from Spire Wellesley Hospital 9 years ago
Spire Wellesley Hospital

Submitted on 17/09/2014 at 12:01
Published on nhs.uk on 18/09/2014 at 04:00

Thank you for your comments and we are sorry you had issues with payment. Consultants are independent contractors and not employed by the hospital. They may therefore issue their own charges to patients which is covered in our Terms and Conditions and dictate their own methods of payments, which may be different to those of the hospital. Any hospital fees may of course be paid for by card, cheque or cash. Once again we are sorry you experienced problems with your payment. Listening to and acting on feedback is important to us in helping us improve our future service to patients and we’d like to thank you for your feedback.

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