"Try and avoid if you can"

I don't feel like my stay helped me. Staff did not seem interested. They spent most of their time in the office and did not seem to want to speak to patients and were not interested in what I had to say about how I felt. You just have to do things their way. This place made me feel worse. I did not feel cared for and I did not feel respected. This hospital needs to make some serious changes!

Story from NHS Choices

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Responses

Response from Prospect Park Hospital

Thank you for your posting and we are sorry that you did not feel valued. We recognise the importance of engaging with our patients and treating them as partners in managing their care. Wards have implemented protected one - one time for patients in order to ensure that this takes place. In order to pursue your posting in greater detail, it would be helpful if you could provide more detail with regard to your care. Please feel free to contact me, in confidence, at the earliest opportunity. Trevor Lyalle Patient Advice & Liaison Service Tel: 01189605027 e mail: trevor.lyalle@berkshire.nhs.uk

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