"Attentive proactive approach & care"

About: Queen's Medical Centre

Following an accident I came into A&E on Sunday 8th June in severe pain with my ribs and breathing. Despite a 3 hour wait time the receptionist was caring and proactive enough to notice my agony and get me to see a nurse immediately for pain-relief. They sped me through to an X-ray and to see a doctor within 50 minutes to help me out of my suffering. Despite the unbelievable pressure the A&E team are under it is such a relief to know that they are still caring and proactive enough to prioritise cases to reduce pain and suffering and act quickly enough when necessary no matter how overwhelmed. I am in awe at the dedicated staff at QMC and despite worries like most of you about the ability of one of the busiest A&E depts in Europe to cope, its reassuring to know that the team proficiently deal with emergencies as best they can. Diagnosed broken ribs later I can only say thank you A&E team and keep up the great work - keep caring and lets pray things improve to allow the increased space and staffing you need to function to the quality levels you all strive for.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you so much for your feedback. We pleased to hear about your positive experience the care of our Emergency Department (ED). We are glad you felt you were treated with efficiency and compassion and we will pass on your kind words to colleagues in the ED, they will appreciate them. We hope you are recovering well from your accident now.

Did you know that nominations for our annual NUHonours Awards are open? You can nominate teams or individual staff members and it only takes a few minutes. The Acute Medicine category is most relevant to your comments and you can nominate via our website at http://www.nuh.nhs.uk/nuhonours/ or call 0115 9691169 x76028.