"Highland breast care centre Raigmore hospital inverness"

About: Raigmore Hospital / North of Scotland Breast Screening Centre

(as the patient),

About a month ago I went to my Dr when I suspected a lump in my breast. She contacted the centre in Inverness. Within 2 weeks I had an appointment for a biopsy and 2weeks later I have had a lumpectomy and 2 sentinal lymph nodes removed.

I cannot praise the Doctor and nuses enough in the clinic I went in dreading the news and they were so caring and understanding I came away almost cheerful. The consultant and his surgical team yesterday were also very professional and treated me like a person not a: 'CASE: '

I jokingly told the consultant I would be giving him feedback stars

Well sir you have 5 xxxxx not 4 for your services to needlework. Thank you every one for making what could be a dreadful experience very tolerable!

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Responses

Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland

picture of Maimie Thompson

Dear skyet

What an emotional roller coaster you have been on but it is really good to hear that you feel you have been well looked after. I have shared your feed-back with the consultants and asked them to share more widely. I am not sure who your consultant was but on behalf of the team Mr Ian Daltry had this to say:

"I am pleased it was a positive experience and grateful for the kind words. We always aim to treat every patient as a individual person and so I am very happy she is pleased with the outcome."

Thanks for getting in touch it. We really appreciate it.

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