"Irritation casued by uncessary questions"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Care11 (as ),
I am a matron of a care home in the south west - I have a health background as my position requires and have 25 years experience in this field. Recently a patient at our home suffered a cardiac arrest and we called 999.
Whilst the call was being made I commenced CPR on the patient but was then asked to come to the phone to confirm I was qualified to give CPR. This raises some issues - firstly I don't have the time to break away from administering CPR to speak with someone on the phone. Also valuable time could be lost answering questions that are in many cases unnecessary - particularly when people with significant health experience and qualifications are involved.
I would point out that when the Ambulance crew did arrive they were really good and did everything they could for the patient.