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my stay in x house

Posted By tmage

"my stay in x house"

About: Crosshouse Hospital / Radiotherapy

(as the patient),

I was in 3a I felt treated like a dog, put in cold bath, no one spoke to me, made me wash myself, am on oxygen 24hrs. I was asked by the doctor to wait to see him in the afternoon but my lift was booked for me to go home I had had enough? .

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/07/2014 at 12:48
Published on Care Opinion at 14:30

picture of Eunice Goodwin

Dear tmage,

I am really sorry you feel this way about your recent stay in Crosshouse Hospital. It is clearly not the way we want people to feel. I have spoken to Mrs McGuire, the service manager and she would like to look into this further but we can’t do that without more details. We are keen to change anything we need to change, so I would like to encourage you to contact me on my personal email (eunice.goodwin@aapct.scot.nhs.uk) or phone me on 01563 826222 and in strict confidence, we can look into this for you.

Kind regards

Eunice

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