"My experience during admission for possible stroke"

About: East Surrey Hospital / General medicine

(as the patient),

Last week I was admitted to the East Surrey Hospital. Having read in the media many negative stories about the NHS I was somewhat apprehensive as to my treatment. I need not have been concerned.

I was astonished at the level of kindness, courtesy, and sheer professionalism of all the staff, from the ambulance crew who took me in, the admission staff, the porter, the staff who checked I had eaten, the doctors who went to great lengths to explain every procedure.

I was accompanied by my daughter, an ex nurse, and she too was very impressed!

I thank you and your excellent staff and conclude by saying that the East Surrey Hospital has set the benchmark which other hospitals should strive to attain.

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Responses

Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Mr Taylor

Thank you so much for taking the time to post your comments.

We set the highest standards in care provision and work hard to ensure that this level is maintained and so it is very pleasing to read that we have met, if not surpassed, your expectations on many levels.

I will ensure that I pass your comments on to all the teams concerned; I’m sure they will be absolutely delighted.

Kind regards

Maxine May

Communications Officer

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear Mr Taylor

Thank you so much for taking the time to think of us and for your kind words. I am so pleased that you had a positive experience and that we were able to help.

We are very grateful for you comments and they will give the team a great lift. We will ensure that they are informed.

Best wishes

Dr Ben Mearns

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