"Waiting times at Manchester Royal Eye Hospital Outpatients' Dept"

About: Manchester Royal Eye Hospital / Ophthalmology

(as the patient),

I waited for 3 hours to see a doctor, then was seen for 2 minutes.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope on 17th July 2014. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, we can tell you that we are looking at our waiting times in the outpatient clinics and how this can be reduced.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust