"Atrial Fibrillation aged 48"

About: Royal Preston Hospital

Was take to hospital by my husband with sudden onset heart palpitations. Busy A &E but was triaged immediately and taken to red alert room. Was closely monitored and chest X Ray taken. Staff were lovely and very reassuring to my husband. Was given drugs to stabilise heart rhythm and warfarin to thin blood in case of stroke then admitted to cardio ward for overnight observation. Full heart echogram in morning checking structure and function of heart, bloods taken and discharged from hospital with follow up review in Cardio rehabilitation Unit to follow. Cannot speak highly enough of all staff involved in my care- including discharge doctor who advised me to return to collect prescription for betablockers later that pm rather than wait in hospital. Thank you all for the sterling job you did for me. Slight frustration that discharge medication cannot be processed more quickly-sure most people would rather not waste NHS beds/places in waiting rooms awaiting discharge paperwork/medication.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you very much for your positive feedback; it's always pleasing to hear that patients have received such a high standard of care. Please be assured that your feedback has been shared with the staff concerned.

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Response from Royal Preston Hospital

Thank you for your very positive feedback, which has been shared with the staff concerned. We're sorry to hear of the delay in you being discharged, which resulted in you having to wait for your paperwork/medication. We do recognise that these issues do at times prevent patients being discharged in a timely manner and would like to assure you that work is ongoing across the Trust to try to improve this aspect of care.

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