"EPU - not a good experience"
About: Princess Alexandra Hospital (Harlow) Princess Alexandra Hospital (Harlow) Harlow CM20 1QX
I understand that the unit operate like the a&e department, on a while you wait basis. Having experienced a miscarriage earlier this year, spotting at 5.5 weeks and again at 7 weeks is causing me a lot of distress. After an hour of waiting, we (my husband and I) were taken into a ward like room where another 2 patients were being treated and I was asked all the personal questions in front of these other 2 patients. This is unacceptable for confidentiality and the sensitivity of the problem. For the other patients too! We then had to wait another hour and a half to see the consultant, during this time other patients were getting scanned. The consultant said he couldn't offer us a scan today and that I would have to wait for an appointment up to 2 days later for a scan. No reasons given, just told that it's unlikely that I'm miscarrying as I had paid for a private can a week ago and a heartbeat was detected. I left feeling like we had completely wasted my time and felt like we hadn't been taken seriously. Why were the other women getting scanned and we weren't? They were in the same situation, as they were discussing it in the waiting room. I felt let down by this unit, doesn't say much for the service when a patient leaves and feels that they have no choice but to pay for another private scan.