"Seamless service between a&e/ MAU"
About: Royal Derby Hospital Royal Derby Hospital Derby DE22 3NE
Posted by Pam
Having attended A&E via ambulance with my husband experiencing chest pain I would like to sincerely express our gratitude at the quality of care from our first exposure to EMAS staff,through all levels of trained and untrained staff in A&E until our discharge from MAU. They were efficient and yet very kind, took our concerns seriously demonstrating great competence and yet were also witty and humorous which undoubtedly put us at ease. Whilst there was, of course, a degree of waiting around for results etc. we were always aware of how to call for assistance and were treated with great respect. Both myself and my daughter work for the NHS and it's easy to look for the negatives. However, we were very pleasantly surprised to realise that the staff within these units go the extra mile to ensure patient satisfaction whilst still managing to show warmth, compassion and competence. Thank you.