"Care of Staff in the Acute Medical Unit"

About: University College Hospital

My Mum, Mrss Letitia O'Leary, recently passed away, on the 3rd June 2014, in the AMU of the UCL. Whilst Mum had been in there for several stays over an 8 week period, the staff showed her respect and gave her dignity, and were on the whole friendly to her and listened to her needs. Even the staff that made her tea - especially one who made her day brighter, during the long stays that she had there. During Mums last days at the hospital the staff treated my Mum with care that her own family would have provided, and were friendly to her family that were visiting, and always kept us informed of what was happening. During Mums last 2 days, three of us wanted to remain with Mum, and the staff couldn't have been more accommodating to us, and ensured that we were made as comfortable as they could, and always showed their concern for us as well as Mum. The staff were attentive and ensured that Mum was comfortable in her last hours, which made her passing less traumatic for us. I would like to mention in particular, the Nurse that was on that evening, and another, who had been caring for Mum 2 days before, There are many others that were on duty those last 48 hours, others were also kind and caring. The staff there have difficult and demanding jobs, but perform their duties with care and compassion, for the patients and relatives. I felt that I had to praise the staff in the AMU, as people are all so quick to complain about the services in hospitals, and although the outcome for us was not what we desired, I cannot complain about the treatment that my Mum, and myself as a relative received. Mum was in the AMU for several stays from 7th April 2014 until her passing on the 3rd June 2014, and was under the care for her heart, COPD and fractues to her shoulder and rib, and pneumonia.

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Response from University College Hospital

Please accept our condolences on the loss of your mother and our thanks for taking the time to give us your feedback. We're so pleased you were happy with the care and attention your mum received from the Acute Medical Unit at University College Hospital and we will feed back your very kind comments to the team.

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