"No follow-up appointment and cannot get through on..."

About: Whipps Cross University Hospital

The consultant I saw was lovely and very supportive, however, I have not received the follow-up appointment promised... and am getting rather concerned! I have tried calling but am only being held in a queue - for very long periods. I was referred as an 'urgent' referral but if there is a problem then they are taking their time about seeing me. A very emotional time and I hope that someone will get in touch with an appointment soon.

Story from NHS Choices

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Response from Whipps Cross University Hospital

Thank you for taking the time to post a review of the Breast Service at Whipps Cross Hospital. I am concerned at the points raised and would like to apologise for the inconvenience and distress that you have encountered. It certainly is not the perception nor experience that we would like our patients to endure. I would like to have the opportunity of discussing this experience with you and would invite you to contact me so that I can look into the issues raised and provide a comprehensive response. If you would like to contact me, my name and contact details are as follows:- Nichola Atkins, General Manager, Cancer Unit, Barts Hospital, telephone 0203 4655 7861 or via Switchboard on 0207 377 7000. If I am unavailable, please use the above number and ask to be put through to my Assistant, Mr Mahbub Ahmed. Kind regards, Nichola Atkins

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