"Physiotherapy Department"

About: Queen Victoria Hospital (East Grinstead)

I unfortunately broke my ankle and after six weeks in a plast and air walking boot I was referred by my Consultant for physiotherapy. My GP wrote a letter to the physiotherapy department at the Queen Vic and within 24 hours I received a phone call and was booked in to see a Physiotherapist from the Queen Victoria Hospital at my local Doctors surgery. I can not fault the service I received. Everyone I spoke to on the phone was pleasant and helpful and to be seen within a week of referral is fantastic. They were understanding of my wishes to be seen at my village surgery and not have to drive into town to the hospital. Please pass on my thanks to everyone as there does not seem to be a Physio department from the drop down box in section four. Off now to do my exercises as I don't want to be told off at my next appointment!

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Responses

Response from Queen Victoria Hospital

Dear Ms Low Thank you for your comments, we are pleased to hear that you received a good service from our Physiotherapy Department. Were possible we do try and accomodate a patients specific needs and requirements. It is a real credit to the staff in the department that they were able to treat you at your local GP surgery rather than you having to drive into town. The staff have been made aware of your praise. We are very pleased that you have had a totally satisfactory experience under our care and we hope that you ankle is now all healed. Kind regards, Nicolle Tadman - Patient Experience Manager

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