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Poor experience

Story from nhs.uk

"Poor experience"

About: Poole General Hospital

Had to visit A & E with ankle injury. In severe pain. After waiting 2 hours, asked when I might be seen, and was clear that receptionist was surprised this hadn't happened. Saw doctor immediately who offered no prescription strength pain relief even though I told him that over the counter pain relief does not work for me. Given single crutch which didn't help at all as I couldn't take the weight off my foot. In very bad pain so went to primary care unit following day for which I will leave a separate review.

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Responses

Response from Poole General Hospital 9 years ago
Poole General Hospital

Submitted on 18/07/2014 at 16:35
Published on nhs.uk on 19/07/2014 at 04:00

Thank you for taking the time to provide us with your feedback. We are very pleased that you were satisfied with the care provided to you by our staff, but are sorry to hear that you did not feel the pain relief provided was adequate. We will ensure that your comments are passed to the relevant departments. Kind regards Maria Bennett, Patient Experience Facilitator

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