"disgusting treatment of an elderly person"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by Worried daughter
My mother slipped of her bed at home and the ambulance staff decided to take her to East Surrey as she is 83 and had complained of a numb left arm. She has had TIA's in the past and we have been advised nothing more can be done, she is on Warfarin to help. On arrival at A&E my Mum was seen by a doctor after about 30 mins. She was booked to have a CT scan of head and chest x ray though no chest pain reported. She had the scan at 7.00pm so 2 hours after arriving. Then sent back to A&E. We were advised she would be admitted even though they could see no evidence of any bleed in the brain and my Mum was talking normally and responding very well to questions. She was taken to AMU at 9.00pm and we left her there quite happy. I visited at 2pm the following day to be horrified at how my Mum was. She was frightened and didnt know what was happening. She was terribly confused and kept telling me she had something tied around her neck that hurt. It would appear that someone said she had a fractured neck and needed a brace. After putting this on her with no explanation they then took it off a few hours later as she didnt have a fracture!!! My Mum also has dementia and no one was treating her with the respect and care that she needs. She was rambling and not making any sense. I also found her dinner tray by the bed having not been eaten and no drink given. My Mum needs prompting to eat and drink, no one had bothered to help her. She is diabetes and regular meals and fluids are important. My Mum kept asking to come hone. When I asked a nurse what was happening and why was my mum like this she said she didnt know, maybe I should speak to a doctor. I waited 1.5 hours with no one bothering to come back and see if I had seen anyone. I decided to go and get my brother so he could see what was happening to our Mum. When we got back at 6pm she was worse, she was seeing things and very confused. Whilst I was talking to a nurse about her and pointing out my concerns my Mum started to try and climb the wall thinking it was stairs and the nurse just watched her do it. When I asked her why she was not helping her she said "well I am talking to you". All in all I was very worried about leaving my Mum there when I had to go home. I hope when I go there today things are better. To be honest I dont think they will be. Please be very careful when you go to this hospital, in fact try and make sure you never have to go there.