"Still waiting..."

About: Bmi - The Chaucer Hospital

Last week, I attempted to contact you using your online enquiries form. Either it doesn't work, or yet more details have gone astray. Back in January, my GP booked me an appointment to see a consultant at The Chaucer. The appointment was set for 1900 7th February, and I attended. The consultant confirmed that I have an inguinal hernia, and it would require surgery. When I asked him when he can do the repair, he told me that he would be on holiday in March, but should be able to fit me in, April/May; his secretary would call me nearer the time. Toward the end of May, having not heard anything, I phoned the hospital. I was put through to his secretary, who, apparently had on recently taken up the position. She was unable to find any paperwork to suggest that I had attended the appointment. This either means, the paperwork was never done in the first place which is rather shoddy, or, the hospital is admitting that they have misplaced confidential information about me, and have no idea who is holding that information, which is legally, a rather dangerous position to be in! She booked another appointment for me, 1910 27th June. I attended this one too. This time, the same consultant tells me that he will be away in July, but should be able to do the repair in September. I'm a little concerned that I've been here before. I would like written confirmation that I attended the appointment on 27th June. Furthermore, I have to say, I think it's absolutely outrageous that I should have to wait until September for an operation which I should have already had by now. The above is (an edited) copy of an email which was sent via your web enquiry form 2 weeks ago, and then to info@bmihealthcare.co.uk contact address. On neither occassion did this generate any reply, not even a courtesy receipt to let me know the message has been read and passed on to the relevant person. I suggest you take me seriously this time!

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Response from Bmi - The Chaucer Hospital

Thank you for your response and please accept our apologies for the issues you have experienced. We are in the process of investigating your concerns and will contact you directly.

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