"Infection Prevention"

About: Manor Hospital

I had cause to come to the Emergency Department with a member of my family yesterday. Whilst the staff seemed good the communication wasnt brilliant. The HCA didnt introduce herself and never wore gloves when taking bloods on family member. She also never gelled her hands or washed them on entering or leaving the cubicle. The Doctor who saw my family member was lovely and very kind, however she was wearing a large stoned engagement ring which is completly contravening infection prevention guidelines and is completely unacceptable. Finally, my family member was discharge from the emergency deparment with a cannular in her arm. Luckily we realised this immediately and a nurse came to remove. She did this without wearing gloves or washing/gelling her hands. She also then placed the canular on the bin and when she left she took this with her leaving a bloodstained mark on top of the bin lid which she left. Shocking.

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Responses

Response from Manor Hospital

Thank you for taking the time to leave a comment. We are extremely disappointed that your recent experience within the Emergency Department lacked clear communication and that infection control standards were below expectation. I would be grateful to have a chance to review the episode of care and share your concerns direct with staff concerned. In order that I can identify individual members of staff I would be grateful if you could provide your details to our patient relations team. We would appreciate if you could either call 01922 656463 or email patientrelations@walsallhealthcare.nhs.uk at your earliest convenience. Regards, Walsall Healthcare NHS Trust

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