About: New Cross Hospital

My father in law was taken into New Cross on June 5th after suffering a stroke. He was in the acute stroke unit until July 11th when he was transferred to West Park Hospital. In all that time we have not received any official feedback on his diagnosis or prognosis . Communication has been one way and getting information is like getting blood from a stone. We have been told he has also suffered a heart attack whilst being in New Cross but again no official feedback or communication has been raised with us. No one has told us what medication he is on and any side effects from this. As one of your values is involving the family in all decisions about treatment I am sure you will want to investigate and improve this issue. Hopefully West park Hospital will fully compensate for New Cross shortcomings and reinstall my faith in the NHS.

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Response from The Royal Wolverhampton NHS Trust

I was sorry to read your concerns relating to your father-in-law's care in our Stroke Ward and at West Park Hospital.

To enable me to look further into your concerns, I would be grateful if you can contact a member of the PALS team on 01902 695362/01902 695368 who can assist you further.

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your father in law's stroke and that you feel he did not received good care. It sounds as though the hospital is willing to look into your concerns but if you are still unhappy, it may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at New Cross Hospital on 01902 695362 (mobile 07880 601085) or email them at rwh-tr.pals@nhs.net.

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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