"They saw me as a person at weight loss surgery"

About: Countess Of Chester Hospital / General surgery Greater Manchester Leigh Health Centre

(as the patient),

I had a fantastic experience from people (a care team) who cared, saw me as a person and not as a morbidly obese type 2 diabetic patient.

My GP referred me to a local weight management clinic (at a local Leigh health Centre but provided by Aintree NHS) who saw me helped me one on one and in a group (I could opt of that if I didn’t want to mix). I saw dietian, physio and was supported to try to eat healthy and change my lifestyle rather than focus on losing weight. I was really physically unwell and not able to mobilise properly. I saw a consultant who spoke about the options open to me, one of which was weight loss surgery. After 6 more months and lots of thought and support I decided to opt for surgery. I was referred to Phoenix at Chester (Countess of Chester hospital). I saw a specialist team who again saw me a as a person who needed help and tools. They offered surgery which I accepted and within a few weeks they operated. I am now 7 stones lighter and looking towards having a second stage operation to lose the remaining weight. The staff were warm, compassionate and caring- they handed me back to my GP and the practice staff take an active interest in my progress and show support and care. I could not have had a better experience if I had paid for private treatment. I know there is a lot said about wasting money on overweight people, however it has helped me to get my life back, I am off all diabetic insulin injections, off all asthma medications. Hoping to be able to give up the sleep apnoea equipment and able to remain in work and be a more valuable contribution to society. The care I have had from local GPs at Foxleigh family surgery, to local hospital, and the Countess of Chester has been marvellous!

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Responses

Response from Countess Of Chester Hospital

Dear Catie, Thank you for your feedback. We appreciate the time you have taken to compliment our staff. Please be assured that your kind words have been shared with staff in the Bariatric Department. We would like to wish you well for the future, and thank you once again. The Patient Experience Team

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