"Thoroughly disappointed with the way the nurse spoke to me"

About: Cheltenham General Hospital / Accident and emergency NHS 111

(as the patient),

I had severely burnt legs with blisters running down the side of my calf, my legs were swollen and I couldn't walk without a limp. After showing them to a family member, they told me to go to hospital. I compromised and called 111, on their advice I went to the emergency department at Cheltenham General Hospital. When I arrived everything seemed fine, until I was seen for a primary consult. The nurse was very rude and made me feel very small. She told me I shouldn't be there and that I should go home and stop wasting their time as I was being dramatic. I left immediately without being seen by a nurse or doctor for any sort of treatment. I was thoroughly disappointed with the way the nurse spoke to me and will be avoiding Cheltenham General Hospital Emergency Department in the future.

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Response from Cheltenham General Hospital

Hi there, Sorry to hear about this experience in A&E. We have passed your comments on to the team there. If you'd like to speak to someone about your concerns please do get in touch with our patient liaison (PALS) team who would be happy to help you. You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Thanks for bringing this issue to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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