"Poor aftercare from Trafford General"

About: Trafford General Hospital

(as a staff member posting for a patient/service user),

A couple of weeks ago, I went into anaphylactic shock after using a nicotine patch. The ambulance took quite a while to come (no availability) and I think I was left unaided for quite sometime before being picked up by an ambulance car and being taken to Trafford General.

When I arrived at Trafford General, I was left on a trolley for a number of hours.

When I left with an epipen, I felt I was discharged without adequate information for aftercare. I needed information on how to use the epipen and what I could or could not take with it because I've got a lot of allergies. I also wanted some info on what I could use instead of a nicotine patch

As well as this, I was disappointed at the lack of communication between the hospital doctors and my GP. Despite some of allergies being diagnosed at Trafford General, and having gone in with anaphylactic shock, the hospital didn't have a list of my allergies available to them and therefore didn't give me any medication.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope when you visited Trafford Hospital Urgent Care Centre. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Your concerns have been shared with the Urgent Care Centre Manager so that they can be investigated however, it is very difficult to respond to the specific concerns you have raised without more detail. We take all issues surrounding patient care very seriously. If you have any outstanding queries or you would be willing to share further details about your experience, please contact us directly. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be able to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust