"my mum was admitted through A&E ..."

About: North Tyneside General Hospital

(as a relative),

What I liked

my mum was admitted through A&E in jan 2009.during her stay she was very upset most of the time,she was left on a toilet for over an hour,left to wet her bed after calling for help and left lying in it till morning(this happened during the night).she is diabetic and was made to feel as if she was causing problems when she asked for suitable food.she became confused over her medical care after being told one thing then a different thing the next day.when my dad and i tried to talk to ward staff we were made to feel as if we were taking up too much of their time and they even walked off to take a phone call whilst chatting to us.eventually mum got to the end of her tether and asked to be discharged.i have never experienced such appaling treatment of a patient in the north east before.we come from london and one thing we have been glad of was what we thought was the best nhs teatment in the uk up here,but alas nth tyneside has let the nhs down.i have been a patient in the rvi ,newcastle general and the freeman and never experienced the lack of care my mum was subjected to in your ward.she is almost 80 yrs old and i expected her to be treated with kindess and respect at the very least.

What could be improved

the staff could be taught to have more sympathy and care for their patients.

Story from NHS Choices

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Responses

Response from North Tyneside General Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. The care you describe would fall below the standard of care we would aim to provide to any patient. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. If you would like to write to our Complaints Department we would be very keen to investigate and provide you with an accurate response. We offer our sincere apologies that you were unhappy with our service. If you do decide to write the address for your letter is:

Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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