"Help and commonsense needed when elderly patients are discharged"
About: East Surrey Hospital / Respiratory medicine East Surrey Hospital Respiratory medicine RH1 5RH
Posted by Wiggins (as ),
My father recently stayed at ESH, on Tandridge ward. I don’t have any complaint about the nursing staff; the doctor and nurses were lovely.
However, I’m unhappy about the way he was discharged from the ward.
My mother was told that he’d be released the following day at around 2pm; however, she was phoned first thing in the morning and told to collect him straight away.
My parents are in their late 80s, dad was seriously ill and quite frail and my mother (after 2 operations on her hips) needs a walking stick – and there are very few disabled parking spaces.
When I phoned the ward and asked if transport or help could be arranged, the person I spoke to seemed surprised that help would be needed, but did agree that they’d get a porter to take dad to reception.
I know that beds are needed for others (we used this as an argument to try to get dad released early as he wanted to be at home) but surely someone with commonsense could have sat him in a day room and not put pressure on my mum, who was stressed at the thought that she needed to get to the hospital immediately.
Given a little time, my sister, who lives nearby, could have taken mum to collect dad and his belongings.
When I spoke to PALS to ask that staff bear this in mind when dealing with elderly and confused relatives, I felt as though I was talking to a brick wall – all they’d say was that it couldn't be discussed because of patient confidentiality.
Mum was also confused about the medication which dad needed to take at home - couldn't patients/relatives like this be given a simple chart?