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Good experience of ultrasound scan

Posted By HazelR

"Good experience of ultrasound scan"

About: Royal Devon & Exeter Hospital (Wonford) / General medicine

(as the patient),

I was provided with clear information about what to expect and where to go for the appointment.

When I got there I was dealt with courteously by reception staff. I was seen by the radiographer 5 minutes late. This was significant as I had to attend with a full bladder!

The radiographer was brilliant. He explained what he was doing and when I expressed an interest showed me my various organs on the screen. He reassured me that all was well as we went along.

The department was so busy with people coming and going it is nothing short of a miracle that people get dealt with as efficiently as this. Many thanks!

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon University Healthcare NHS Foundation Trust (2) 9 years ago
Royal Devon University Healthcare NHS Foundation Trust (2)

Submitted on 14/07/2014 at 09:18
Published on Care Opinion at 10:45

Dear HazelR,

Thank you for sharing your story and for the lovely comments. It is always so rewarding to hear that our staff are continuing to provide excellent care to patients when they need it most.

Kind regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford) 9 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 13/04/2015 at 07:54
Published on nhs.uk on 15/04/2015 at 01:03

Thank you for taking the time to share your experience of the Radiology Department at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the efficiency of the department, and with the level of communication you received. I would like to thank you very much for your positive feedback. Kind comments such as yours are alwasy gratefully received.

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